Refund and Return Policy

Effective Date: December 11, 2024

At Nexat, your satisfaction is our top priority. We are committed to providing the highest quality luxury timepieces and ensuring that your shopping experience is seamless, reliable, and enjoyable. If you are not completely satisfied with your purchase, our Refund and Return Policy allows you to return or exchange your item under the terms outlined below.

Please read the following Refund and Return Policy carefully. By purchasing from nexat.site, you agree to comply with the terms set forth herein. If you have questions about this policy, you can contact us directly at:

  • Address: 719 Bethel Church Rd, Fredericksburg, Virginia (VA), 22405
  • Phone Number: (540) 373-5328
  • Email: info@nexat.site

1. Eligibility for Returns and Refunds

You may return items purchased from Nexat if they meet the following criteria:

  • The item is in its original condition and packaging.
  • The item has not been worn, altered, or damaged.
  • You initiate the return within 30 days of the delivery date.
  • Proof of purchase is provided.

If your return request does not meet these requirements, Nexat reserves the right to refuse the return or refund.

2. How to Initiate a Return

If you wish to return or exchange a product, follow these steps:

Step 1: Contact Customer Support

Before returning any items, contact our customer support team at info@nexat.site or call (540) 373-5328. Provide your order number and the reason for your return or exchange.

Step 2: Receive Approval for Your Return Request

Once we receive your return request, our team will review your information and confirm whether your return is eligible. You will receive a confirmation email with instructions on how to proceed.

Step 3: Package Your Item for Return

Place the item securely in its original packaging along with all tags, inserts, and accessories. Ensure the package is properly sealed to prevent damage during shipping.

Step 4: Ship the Item Back to Us

Follow the return instructions provided in the confirmation email. You are responsible for covering the shipping costs unless the return is due to a defect or an error on our part. We strongly recommend using a traceable delivery service to ensure the item is safely returned.

3. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be processed using the same payment method used for the original transaction.

3.1. Timeframe for Refunds

  • Refunds typically take 5–10 business days to process after the returned item is received.
  • The exact refund processing time may vary depending on your financial institution.

3.2. Refund Amounts

Refunds will include the cost of the item(s) only. Shipping and handling charges are non-refundable, except in cases where the item was defective, damaged during shipment, or an error occurred on Nexat’s part.

4. Exchanges

We understand that sometimes a different style, size, or option may be preferred. Nexat offers exchanges under the following conditions:

  • The exchange request is initiated within 30 days of receipt.
  • The item is returned in its original condition, unworn, and in the original packaging with all tags attached.

To request an exchange, contact our customer support team at info@nexat.site or (540) 373-5328. Once the return is approved, Nexat will ship the replacement item at no additional cost, subject to availability.

5. Defective or Damaged Items

If your order arrives damaged or defective, please contact Nexat’s Customer Support Team within 7 days of delivery. Provide photographic evidence of the defect or damage and include your order number in your communication.

In cases of defective or damaged items:

  • Return shipping costs will be covered by Nexat.
  • A full refund or replacement will be provided at no cost to you.

We inspect all items thoroughly before shipping to ensure quality and accuracy; however, if you experience any issue, please contact us immediately so we can resolve the problem quickly.

6. Non-Returnable Items

The following items are non-returnable unless they are defective or damaged:

  • Custom or personalized items that have been specifically tailored or engraved for you.
  • Items that are returned after the 30-day return window has expired.

Please ensure you review your order thoroughly before purchase. If you are unsure about a product or have any questions, contact our customer service team for clarification.

7. Return Shipping Costs

When you initiate a return or exchange, the following conditions apply:

  • Standard Returns: Shipping costs are the responsibility of the customer unless the item was defective, damaged, or an error occurred on our end.
  • Defective or Damaged Returns: Nexat will cover return shipping costs in situations where the item is defective or damaged.

We recommend that you use a traceable shipping service with delivery confirmation to ensure the returned item is safely delivered back to Nexat.

8. How Returns Are Inspected

All returned items are inspected upon receipt to ensure they meet the eligibility criteria. Returns must:

  • Be unworn and free of signs of use.
  • Have all original tags, inserts, and packaging included.
  • Match the original order.

If an item does not meet our return policy requirements, Nexat will notify you, and the item may be returned to you at your expense.

9. Customer Service Support

If you have any questions regarding your return, refund, or exchange, or require assistance with your order, reach out to our dedicated customer support team:

We are committed to ensuring a smooth and seamless return and refund process. Your satisfaction is our priority.

10. Policy Updates

Nexat reserves the right to revise, update, or modify this Refund and Return Policy at any time. Changes will become effective upon their posting on our website. We encourage you to review this policy periodically to stay informed about the latest updates.