Sales Policy

Effective Date: December 11, 2024

At Nexat, we are committed to providing our customers with exceptional service and a seamless shopping experience when purchasing luxury timepieces. This Sales Policy outlines the terms and conditions of purchasing products from Nexat through our website at nexat.site. By placing an order with us, you agree to the terms and conditions set forth below.

If you have any questions about this policy, feel free to contact our customer service team:

  • Address: 719 Bethel Church Rd, Fredericksburg, Virginia (VA), 22405
  • Phone Number: (540) 373-5328
  • Email: info@nexat.site

1. General Terms of Sale

1.1. Ordering and Purchase Agreement

When you place an order with Nexat, you agree to pay for the product(s) ordered and acknowledge that you have read and accepted this Sales Policy. All purchases are subject to acceptance by Nexat, and we reserve the right to cancel any order at our discretion.

1.2. Availability of Products

While we strive to maintain accurate inventory, items listed on the Nexat website are subject to availability. If an item is out of stock, we will notify you by email, and you will have the option to cancel the item from your order or wait for it to become available again.

1.3. Payment Methods

We accept a variety of payment options for your convenience. Accepted payment methods include:

  • Major credit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Other online payment providers

All payment transactions are securely encrypted and processed in compliance with PCI DSS (Payment Card Industry Data Security Standard) to ensure the safety of your payment information.

2. Pricing and Taxes

2.1. Pricing

The prices listed on the Nexat website are in U.S. dollars (USD) and are the final prices unless otherwise stated. Prices include the cost of the product but exclude shipping and handling charges unless specified.

2.2. Taxes

Sales tax will be applied to orders in accordance with applicable federal, state, and local laws. The applicable tax rate will depend on the shipping address of the order. The tax amount will be displayed at checkout before the order is finalized.

2.3. Price Changes

While we strive to maintain accurate pricing on our website, Nexat reserves the right to change prices at any time without prior notice. In the event of a price adjustment after you have placed your order, you will only pay the price at the time of purchase unless otherwise stated.

3. Shipping and Delivery

3.1. Shipping Options

Nexat offers a variety of shipping methods to ensure your order is delivered on time and securely. Shipping options will vary depending on the delivery location and product availability. All shipping charges will be calculated during checkout.

3.2. Delivery Times

Estimated delivery times will depend on the shipping method chosen at checkout and the destination of the order. Nexat strives to process and ship all orders within 1–2 business days unless the item is pre-order or custom-made. Delivery timelines are as follows:

  • Standard Shipping: Approximately 5–7 business days for delivery.
  • Expedited Shipping: Approximately 2–3 business days for delivery.

Please note that delivery times are estimates and may be delayed by factors such as holidays, weather, or carrier disruptions.

3.3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status of your package.

3.4. Address Accuracy

Please ensure that the delivery address entered at checkout is accurate and complete. Nexat is not responsible for delays or misdeliveries caused by incorrect or incomplete shipping information.

4. Order Cancellation

4.1. Cancellation Policy

Orders may be canceled at any time before they are shipped. If you wish to cancel your order, contact our customer support team as soon as possible at info@nexat.site or by phone at (540) 373-5328.

4.2. Cancellation Fees

In most cases, orders can be canceled at no additional charge. However, if an order has already been processed or shipped, the cancellation may not be possible. In these cases, you will need to follow the return policy (outlined above) after receiving the product.

5. Product Warranty

All products sold by Nexat are authentic luxury timepieces. Each product comes with a manufacturer’s warranty (where applicable) to ensure quality and performance. This warranty does not cover damages caused by misuse, accidents, natural wear and tear, or improper care.

If you believe your item is defective and eligible for warranty coverage, please contact our customer support team at info@nexat.site or (540) 373-5328.

6. Returns and Refunds

Nexat adheres to its Refund and Return Policy for all returns and refunds. For details regarding eligibility, how to initiate a return, refund timelines, and exchange options, please refer to our Refund and Return Policy.

7. Customer Responsibilities

As a valued customer, you agree to the following responsibilities:

  • Ensure your contact information is accurate and up to date in your order.
  • Review your order confirmation to ensure the items and delivery information are correct.
  • Contact Nexat promptly if you experience any issues with your order, including delivery delays, damaged goods, or discrepancies in your purchase.

8. Policy Updates

Nexat reserves the right to modify, revise, or update this Sales Policy at any time without prior notice. Continued use of our website following these updates constitutes your acceptance of any changes.

We encourage you to periodically review this policy to ensure you are aware of any changes or updates.

9. Contact Us

If you have questions about this Sales Policy, your order, or any other aspect of your shopping experience with Nexat, our customer support team is here to assist you: